Ordering Information


2016 Holiday Shipping Schedule

We now offer FREE STANDARD SHIPPING on all orders, all the time, within the US!
Be sure to order early to avoid any holiday shipping volume or winter storm delays.

Order by December 19th for delivery by December 24th.

Even though orders placed after Dec 19th won't likely arrive by Dec 24th, you can still place orders for delivery after Dec 25th and thus extend the holiday gift giving with a New Year's gift!

Dec 24th – 27th : Our Shipping Department will be closed
Jan 2nd – 3rd : Our Shipping Department will be closed

free gift shipping from Pelindaba lavender
Gift Wrapping for Lavender Gifts from Pelindaba Lavender

Gift Services

If your items are a gift, we offer gift wrapping options. (Selection made during checkout.) We will also hand write your gift note on a Pelindaba Lavender card and include it with your gift. Even if you do not purchase gift wrap we will be happy to include a gift note free of charge.

Pelindaba Lavender Rewards

Every time you make a purchase with Pelindaba Lavender, you’ll receive 10 points for every dollar you spend. It’s a great way to save on your next purchase whether it’s for you or someone special. Be sure you are logged into your account and when you place an order your rewards points will automatically be credited to your account. When you are ready to redeem your points for savings on your next order. Log into your account and click on the “My Rewards” link on your account page or from the links at the bottom of our website. Here you are able to redeem your rewards points which will be automatically deducted from the total purchase amount of your next order!

Shipping Information

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices. Orders are shipped generally within 72 business hours from the time of purchase. Note that due to our island location off the Washington coast, non-expedited orders may take up to 7 business days after processing to reach more distant locations.

If you would like a shipping service we do not offer on our website or wish to ship internationally please contact Customer Service for arrangements. Please note that we use a variety of recycled packing materials whenever possible. If you would like us to use new packing materials, please let us know when you place your order.

Return Policy

Original receipt required for exchanges and returns within 30 days of original purchase. Exchanges and returns are refunded by in-store or online credit. Please contact Customer Service to make arrangements.

Shipping address for exchanges and returns:
US Postal Service – P.O. Box 2389, Friday Harbor, WA 98250
UPS – 45 Hawthorne Lane, Friday Harbor, WA 98250

As you know, all of our lavender-based products are handcrafted on our San Juan Island farm by local artisans using our own organically-grown essential oils and flowers. This vertically integrated model of sustainable agriculture enables us to preserve the farmland from further development, protect it from pollution, create employment opportunities for our fellow islanders and provide a destination of natural beauty for islanders and visitors alike. Through your purchase you are an integral part of The Pelindaba Project, so, please feel welcome to offer your questions, suggestions and ideas. Thank you.

If, for whatever reason, your experience of our products is unsatisfactory please let us know so that we may endeavor to remedy the situation. It is our goal to bring calm and enjoyment into as many lives as possible through our products and visits to our Farm or stores.

Again, thank you for your support. We look forward to continuing to offer you the finest of lavender products.
-Pelindaba Lavender